Terms of Service

1. Agreement to these terms

These Terms of Service (the "Terms") are a binding agreement between you and Juno Maps, LLC d/b/a Smart Site Plan ("Smart Site Plan," "we," "us," or "our") and govern your access to and use of the Smart Site Plan platform, websites, applications, and related services (together, the "Service").

By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy, which are incorporated by reference. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" includes that organization.

2. The Service

Smart Site Plan is a spatial intelligence platform for creating, viewing, analyzing, and collaborating on maps, layers, and geographic features. Depending on your plan, the Service may include project mapping and drawing tools, layer and feature management, file and photo uploads, forms and field data collection, GPS and live location tracking, open and public data discovery, property and parcel lookups, AI-assisted site-plan and photo analysis, sharing and collaboration, exports, and offline access. We may add, change, or remove features at any time.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate, complete information and to keep it current, including a working contact email so we can reach you about security and billing.

You are responsible for your account credentials and for all activity under your account, including the activity of users and seats you invite. Keep your credentials confidential and notify us promptly at security@smartsiteplan.com of any unauthorized use. Each seat is for one named individual; do not share a seat or your credentials with anyone outside your organization.

4. Acceptable use

Legitimate, good-faith use within your plan is always welcome. To protect the Service and other customers, you agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to breach security, access data or accounts you are not authorized to access, or probe, scan, or test the vulnerability of the Service without our written permission.
• Reverse engineer, decompile, or attempt to extract source code, models, or underlying data structures, except where this restriction is prohibited by law.
• Upload malicious code, or interfere with, disrupt, or place undue load on the Service or its infrastructure.
• Circumvent, disable, or interfere with usage limits, rate limits, seat counting, metering, billing, or other access or security controls.
• Scrape, harvest, or use automated systems to extract data beyond the limits of your plan, or resell, sublicense, or redistribute the Service without our written authorization.
• Create duplicate, multiple, or false accounts, or misrepresent your identity, location, organization, or eligibility, to evade limits or obtain a benefit you are not entitled to (see Section 21).
• Use the Service to track, surveil, or collect location or personal data about any individual without a lawful basis and any consent required by law (see Section 8).

The full conduct and content rules are in our Acceptable Use Policy. We may investigate suspected abuse and, where warranted, throttle, suspend, or terminate access and decline or reverse related credits, promotions, or trials, as described in Sections 19, 21, and 22, applied proportionately and in good faith.

5. Your content and license

You retain ownership of the projects, layers, features, comments, forms, files, photos, and other content you create or upload ("Your Content"). We do not claim ownership of Your Content and we do not sell it.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, display, and create derived technical formats of Your Content solely to operate, secure, support, and improve the Service for you and the collaborators you authorize. You represent that you have the rights necessary to grant this license and that Your Content, and our permitted use of it, does not infringe or violate the rights of any third party or any law.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

6. Spatial, property, and measurement data; no professional advice

The Service produces maps, measurements, coordinates, boundaries, elevations, property and parcel information, routing, and other spatial outputs that are approximate and provided for informational purposes only. They may contain errors, omissions, or inaccuracies and may not reflect current conditions.

Spatial outputs are not a survey and are not a substitute for a licensed surveyor, engineer, architect, attorney, or other qualified professional, and they must not be used as the basis for legal boundaries, engineering, construction, permitting, navigation, emergency response, or safety-of-life decisions. Property, parcel, ownership, and assessment data is sourced from third parties, is not guaranteed to be accurate or current, and is not a title search or legal record. You are solely responsible for independently verifying any output before relying on it, and you assume all risk of doing so.

Nothing in the Service constitutes legal, engineering, surveying, financial, insurance, or other professional advice.

7. AI features

Some features use artificial intelligence to analyze content you provide, such as importing a site-plan PDF into map layers, analyzing a photo into geographic features, or answering questions about a project. AI outputs are generated automatically, are informational only, and may be incomplete, inaccurate, or wrong. You are solely responsible for reviewing and verifying AI outputs before relying on them, and the disclaimers in Section 6 apply in full.

When you use an AI feature, the content you submit (for example a plan, photo, or any location data embedded in it) is sent to our AI sub-processor to generate the result, as described in our Privacy Policy and Sub-Processor Register. Our AI providers are contractually prohibited from retaining your content beyond the request or using it to train their models, and the AI provider's own terms apply to the content you submit; do not submit content you are not authorized to share with a third-party processor. AI features are subject to the usage limits of your plan.

As between you and us, we do not claim ownership of the outputs an AI feature generates from your inputs, and you may use them subject to these Terms. Because outputs are generated automatically, identical or similar outputs may be produced for other users, and output that lacks human authorship may not be protected by copyright. You are responsible for how you use AI outputs. Our AI features analyze and describe the content you provide; they are not designed to generate synthetic images of real people or places.

8. Location data and field tracking

The Service includes optional GPS and live location features that let you and people you invite (for example field workers) share device location with a project. These features are off until enabled and require a device to opt in, typically by entering a pairing code or accepting an invitation.

If you use location features, you are the party responsible for the location data you collect. You agree to: collect and use location data only for legitimate purposes; provide any notice to, and obtain any consent from, the individuals being located that applicable law requires; and not use the features to unlawfully track, surveil, or monitor any person. You are responsible for complying with employment, privacy, and surveillance laws in every jurisdiction where you operate. We provide the tooling; how you use it, and your lawful basis for doing so, is your responsibility.

The device opt-in is a usability and safety step; it is not, by itself, your legal basis for tracking. Where you track workers or other individuals, you must independently establish a lawful basis (in many jurisdictions an employee's consent is not freely given and cannot be relied on), keep the tracking necessary and proportionate to a legitimate purpose, and carry out any assessment the law requires, such as a data protection impact assessment. Tracking runs only within sessions that are started and ended, not continuously in the background.

9. Open data and third-party data and services

The Service lets you discover and use open, public, and third-party data (for example government GIS layers, basemaps, satellite imagery, geocoding, and property data). That data is owned by its providers, is provided to you "as is" subject to the providers' own terms, licenses, and attribution requirements, and may be changed or withdrawn by them at any time. We do not warrant such data and are not responsible for it.

Map data from OpenStreetMap is licensed under the Open Database License, and the map shows the credit "© OpenStreetMap contributors." You must keep that attribution when you export or re-share a map or image that includes it. Drawing your own features over an OpenStreetMap basemap does not place your own data under that license. Basemap, imagery, and property and parcel data are provided for display within the Service under the providers' terms: you may not scrape, bulk-download, resell, or redistribute the underlying raw data or tiles, and offline use is limited to what the Service provides.

You are responsible for complying with the applicable source license and attribution terms when you use, export, or share that data.

10. Subscriptions and billing

Paid plans are billed in advance on a recurring basis (monthly or yearly, and where applicable per seat), at the price and interval shown before you subscribe and on your billing settings page. We charge the payment method on file on each renewal date. Prices are in U.S. dollars unless stated otherwise, and taxes may apply based on your location.

Upgrades take effect immediately and may be prorated. Downgrades take effect at the end of the current billing period. Use beyond your plan limits may result in temporary access restrictions until the next period rather than overage charges, unless your plan states otherwise.

11. Automatic renewal

Your subscription renews automatically at the end of each billing period at the then-current price, and your payment method is charged on the renewal date, until you cancel. We send a reminder before the renewal so the charge is never a surprise.

A free trial automatically converts to a paid subscription at the end of the trial unless you cancel before it ends. You can turn off automatic renewal at any time before the renewal date from Settings then Billing. Turning it off stops future charges; your access continues until the end of the period you already paid for.

12. Cancellation

You can cancel anytime from Settings then Billing. Your access continues through the end of the current billing period and you are not charged again. There is no cancellation fee.

13. Refunds

We offer a 14 day refund window on the first charge of a new subscription. After that, charges for the current period are non-refundable, though we review individual situations in good faith. Duplicate charges and our own billing errors are always refunded in full.

The standard refund window is 14 days from the first charge of a new subscription. To request a refund, contact support from the email on your account. If you are in the European Union or another jurisdiction with a statutory right of withdrawal, you may cancel within 14 days of purchase for a full refund, unless you expressly asked the Service to begin before the end of that period and acknowledged that you lose the right of withdrawal once it does.

14. Service availability

We strive for high availability but do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We may perform maintenance, updates, or changes that temporarily affect availability, and we will provide reasonable notice of planned maintenance when we can. Unless a separate written service-level agreement applies to your plan, the Service is provided without any uptime commitment.

15. Intellectual property

The Service, including its software, design, user interface, branding, documentation, and the data and content we provide (other than Your Content and third-party data), is owned by Juno Maps, LLC d/b/a Smart Site Plan or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, subject to these Terms. Nothing in these Terms transfers any of our intellectual property to you. "Smart Site Plan" and our logos are our marks and may not be used without permission.

16. Disclaimer of warranties

The Service and all data and outputs are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any spatial, property, location, or AI output will be accurate, current, or complete. You use the Service and rely on its outputs entirely at your own risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

17. Limitation of liability

To the maximum extent permitted by law, Juno Maps, LLC d/b/a Smart Site Plan and its owners, officers, employees, agents, licensors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service or these Terms, under any theory of liability, even if advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or related to the Service or these Terms will not exceed the greater of the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars.

These limitations apply in the aggregate across all claims and theories. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you, and nothing in these Terms limits liability that cannot be limited by law. In particular, nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under the law that applies to you, including the non-excludable statutory rights of consumers.

18. Indemnification

You agree to indemnify, defend, and hold harmless Juno Maps, LLC d/b/a Smart Site Plan and its owners, officers, employees, agents, licensors, and suppliers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content; (b) your use of the Service, including any location data you collect or any output you rely on; (c) your violation of these Terms or the Acceptable Use Policy; (d) your violation of any law or any third-party right; or (e) your provision of the Service or its outputs to any third party.

19. Suspension and termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access, in whole or in part, for violation of these Terms or the Acceptable Use Policy, non-payment, suspected fraud or abuse, risk to the Service or others, or as required by law. Where practical and not prohibited, we will give notice and an opportunity to cure.

On termination, your right to use the Service ends. For at least 30 days after termination you may export Your Content, after which we may delete it in the ordinary course, except where retention is required by law or to resolve disputes. Sections that by their nature should survive (including 5, 6, 7, 9, 15, 16, 17, 18, 20, 21, 22, 24, 25, 26, 29, 30, 31, and 32) survive termination.

20. Dispute resolution and binding arbitration

Informal resolution first. Before starting a formal proceeding, you agree to contact us at support@smartsiteplan.com and try in good faith to resolve the dispute for at least 30 days.

Binding arbitration. If that does not resolve it, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its applicable rules, before a single arbitrator, seated in Loudoun County, Virginia. The arbitrator's award is final and may be entered as a judgment in any court of competent jurisdiction.

Exceptions. Either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information or to prevent irreparable harm, and either party may bring a qualifying individual claim in small-claims court.

Consumers and non-waivable rights. If you use the Service as an individual for personal, family, or household purposes, consumer arbitration rules apply and any hearing will be in your home county or by video or phone at your election. If you reside in the European Union, the United Kingdom, or another jurisdiction whose law gives you a non-waivable right to bring claims in local courts, this Section and Section 23 do not deprive you of those rights or forums.

21. Class action waiver

You and Juno Maps, LLC d/b/a Smart Site Plan agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding.

This waiver does not apply to the extent prohibited by applicable law, including for consumers in jurisdictions where class-action or collective-redress rights cannot be waived.

22. Promotions, free trials, and introductory pricing

We may offer free trials, discounts, promotional codes, or introductory pricing ("Promotions") at our discretion, for a limited time, and subject to these Terms and any terms stated in the offer. Unless we state otherwise, each customer, organization, and billing account is eligible for a given Promotion only once. Promotions are non-transferable, have no cash value, and may not be combined.

You may not create duplicate or multiple accounts, or use multiple emails, payment methods, or identities, to obtain a Promotion more than once or that you are not eligible for. Where we determine an account or payment method is not eligible (for example because a trial was already used), we may decline or remove the Promotion and charge the standard rate, void the Promotion, reverse the related discount or credit, and suspend or terminate the affected accounts. Obtaining a Promotion you are not eligible for is a breach of these Terms, and the resulting standard charge is valid.

23. Billing authorization, recurring charges, and chargebacks

By providing a payment method and starting a paid plan or trial, you authorize us and our payment processor to charge that payment method for your subscription and its automatic renewals, as described in Sections 10 and 11, until you cancel. You confirm that you are authorized to use the payment method. Charges are valid for the plan you selected and the period during which your account had access, whether or not you actively used the Service.

Please talk to us first. If you believe a charge is incorrect, contact us at support@smartsiteplan.com before disputing it with your bank or card issuer. We review billing concerns promptly and will issue any refund or credit owed under these Terms or applicable law. Where a charge is valid under these Terms, we may present supporting evidence to your card network in response to a dispute. Nothing here requires you to waive, and we will not penalize you for exercising, any non-waivable right under applicable law or your card network's rules.

24. Force majeure

Neither party is liable for any failure or delay in performance to the extent it results from circumstances beyond its reasonable control, including natural disasters, acts of government, pandemic, war, terrorism, civil unrest, labor disputes, power or network failures, cyberattacks, or the unavailability of third-party providers, including infrastructure, AI, payment, or data providers.

25. Governing law and venue

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law rules and excluding the U.N. Convention on Contracts for the International Sale of Goods. To the extent litigation is permitted under Section 20, exclusive jurisdiction and venue lie in the state and federal courts located in Loudoun County, Virginia. This does not override the consumer and non-waivable-rights carve-outs in Section 20, and consumers keep any non-waivable right to the protections and courts of their country of residence.

26. Changes, severability, and entire agreement

We may update these Terms from time to time. For material changes we will update the version and date at the top of this page and, where appropriate, notify you in advance. Continued use after a change takes effect means you accept the updated Terms; if you do not agree, stop using the Service before they take effect.

If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, Acceptable Use Policy, and any plan-specific or order terms, are the entire agreement between you and us regarding the Service and supersede prior agreements on that subject.

These Terms are written in English. Any translation is for convenience only, and the English version controls in the event of any conflict.

27. Plans, seats, trials, and changes

The Service is offered in tiers (currently Free, Personal, Pro, Team, and Enterprise) with different features and limits, shown before you subscribe. Paid seats are per named user. Free trials, where offered, are available on eligible plans, may require a valid payment method, and convert to a paid subscription at the end of the trial unless you cancel first.

Plan limits (such as projects, storage, members, monthly AI or property lookups, and daily searches) are enforced as limits: when you reach a limit, the related action is paused until the next period or until you upgrade, rather than billed as an overage, unless your plan states otherwise. We may change plans, features, and limits prospectively as described in Section 26.

If you downgrade, we do not delete content that exceeds the lower plan's limits, but you may be unable to create new items or to access content above the new limit until you remove items or upgrade again. You are responsible for exporting anything you need before canceling.

28. Beta and preview features

We may offer features, environments, or releases identified as beta, preview, early access, or experimental (including any preview environment). These are provided on an "as is" basis, may be incomplete, may change or be withdrawn at any time, may have reduced or no support or availability commitment, and are excluded from any service-level commitment. You use them at your own risk, and Sections 16 and 17 apply in full.

29. Forms and field data collection

The Service lets you build forms and collect submissions, including from people who do not have an account (for example public form respondents), and that data may include names, contact details, answers, files, photos, and location. As between you and us, you are the controller of the data you collect through forms, and we process it on your behalf under our Data Processing Agreement.

You are responsible for the lawfulness of your forms, for providing respondents any notice and obtaining any consent the law requires, and for honoring respondents' rights. We do not automatically delete submissions; you control their retention and deletion. Do not use forms to collect sensitive data the Service is not intended to hold (see the Acceptable Use Policy).

30. Sharing and public publication

The Service lets you publish projects through share links that can be viewed by anyone who has the link, with optional password protection, expiration, embedding, and offline access. Publishing is your decision and your responsibility: do not share content you do not have the right to publish, and remember that anyone you give a link to, or who obtains it, can view what you shared until you disable it.

To help you understand reach and for security, we record limited access information for your share links, which can include viewer IP address and time of access. You are responsible for the content you publish and for responding to requests about it; we may remove shared content or disable a share that violates these Terms, the Acceptable Use Policy, or the law.

31. Developer platform and API

Programmatic access, including API access available on eligible plans and the Open Data API and developer platform, is additionally governed by the Developer and API Terms and Acceptable Use Policy provided through the Smart Site Plan developer portal, which control for that access. You must keep API credentials secret, stay within published rate limits and quotas, include any required attribution, and not resell, mirror, scrape, or systematically redistribute the catalog or responses except as your license expressly allows. We may rate-limit, suspend, or revoke API credentials for violations or risk to the Service.

32. Export controls and sanctions

You must comply with all applicable export control and economic sanctions laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in an embargoed or restricted region, that you are not on any government restricted-party or denied-party list, and that you will not use or provide the Service in violation of such laws. We may suspend or terminate access to comply with them.

33. Contact

Questions about these Terms? Email support@smartsiteplan.com. To exercise privacy rights, use our privacy request page.